Microsoft Customer Story: Telstra x Azure OpenAI (Australia Production)
Delivering Seamless Global Production Support for Microsoft’s Telstra Customer Story.
Project Type: International Video Production | Customer Story | Full Lifecycle Management
As Head of Project Management for Microsoft’s Telstra Customer Story, highlighting the use of Azure OpenAI in Australia, I led the project from pre-production through final invoicing. This global production required precise coordination across continents, with a U.S.-based crew filming on-site in Australia. I oversaw every stage of the project lifecycle, including international travel logistics, local vendor hiring, cross-time zone communications, and final closeout documentation.
My Role:
Directed end-to-end project management across pre-production, execution, and wrap
Managed international travel planning and scheduling for U.S.-based crew
Hired and coordinated local production vendors in Australia to support remote team
Maintained clear communication workflows across global time zones
Finalized project closeout with detailed Proof of Execution documentation for invoicing
Outcome:
The Telstra x Azure OpenAI Customer Story launched successfully as both a video and article on Microsoft’s platforms. Through structured planning, adaptive execution, and efficient wrap-up, I ensured the global shoot met all creative, logistical, and compliance standards.
View Microsoft’s published article: Telstra dials in elevated customer service with Azure OpenAI Service
Key Skills:
End-to-End Project Management | International Production Logistics | Cross-Time Zone Communication | Vendor Hiring & Oversight | Client-Facing Documentation & Proof of Execution | Risk & Contingency Planning | Hybrid Project Management Methodology (Agile + Waterfall)
Project Management Methodology:
Hybrid Approach: Applied structured Waterfall frameworks for pre-production planning (travel, vendor contracting) combined with Agile flexibility to adapt to evolving production needs and remote collaboration across U.S. and Australian time zones.
Risk and Logistics Strategy:
International Risk Mitigation: Identified and managed potential travel disruptions, scheduling conflicts, and crew coordination issues across borders, ensuring uninterrupted production flow.
Vendor Management: Successfully sourced, vetted, and managed local camera operators to maintain production quality standards on-site.
Post-Production Closeout:
Proof of Execution Documentation: Drafted and finalized project documentation to ensure seamless handoff to internal finance and invoicing teams, facilitating an efficient closeout process.